Terms of Service

Last updated: August 20, 2026

These Terms of Service (“Terms”) govern your access to and use of the VisitOpts Electronic Visit Verification and Medicaid-claims platform, mobile applications, and website (the “Services”), provided by VisitOpts (“VisitOpts,” “we,” “us”). By creating an account, accessing, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of an agency or organization (“Customer”), you represent that you are authorized to bind that organization.

1. The Services

VisitOpts provides software that helps home-care agencies capture Electronic Visit Verification data, manage caregivers and clients, and generate and submit Medicaid claims to Minnesota’s EVV aggregator and payers. The Services depend on third-party systems (including the state EVV aggregator and payers) that we do not control; we are not responsible for their availability, decisions, or acceptance or denial of claims.

2. Accounts & responsibilities

• You must provide accurate information and keep it current, including caregiver and client details required for EVV and claims.
• You are responsible for maintaining the confidentiality of login credentials and for all activity under your accounts.
• You are responsible for the accuracy and lawfulness of the data you enter, including the completeness of visit and claim records.
• You must promptly notify us of any unauthorized access or security concern.

3. Acceptable use

You agree not to: (a) use the Services to violate any law, regulation, or Medicaid program requirement; (b) submit false, fraudulent, or knowingly inaccurate visit or claim data; (c) attempt to access data belonging to another agency; (d) reverse engineer, disrupt, or probe the Services or their security; or (e) use the Services to send unlawful, infringing, or harmful content. You are responsible for the conduct of your users.

4. Customer data & PHI

As between the parties, Customer owns the data it submits (“Customer Data”). Customer grants VisitOpts the right to process Customer Data to provide the Services. Much of the Customer Data is Protected Health Information (PHI); VisitOpts processes PHI as a Business Associate under HIPAA, subject to a Business Associate Agreement with the Customer. Where these Terms and a BAA conflict as to PHI, the BAA controls. Our handling of data is further described in our Privacy Policy.

5. Subscriptions & billing

• The Services are provided on a paid subscription, billed monthly. Pricing includes a base fee plus a per-active-caregiver amount above the included number, as presented to the Customer.
• Subscriptions renew automatically each billing period. You authorize us and our payment processor to charge your designated payment method (card or bank/ACH) automatically for the recurring fees until you cancel.
• Payments are processed by a third-party provider (Stripe); by providing a payment method you also agree to that provider’s terms. We will disclose the amount to be charged and provide notice of changes as required.
• Fees are non-refundable except where required by law. You may cancel effective at the end of the current billing period; access continues until then.
• We may suspend the Services for non-payment after reasonable notice.

6. Intellectual property

VisitOpts and its licensors own all rights in the Services, including software, design, and trademarks. We grant Customer a limited, non-exclusive, non-transferable right to use the Services during the subscription term. No rights are granted except as expressly stated. Customer retains ownership of Customer Data.

7. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that any claim submitted through the Services will be accepted or paid. You remain responsible for compliance with Medicaid and EVV requirements.

8. Limitation of liability

To the fullest extent permitted by law, VisitOpts will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the Services will not exceed the amounts paid by Customer to VisitOpts for the Services in the twelve (12) months before the event giving rise to the claim.

9. Indemnification

Customer will defend and indemnify VisitOpts against claims arising from Customer Data, Customer’s use of the Services in violation of these Terms or applicable law, or the accuracy or lawfulness of the visit and claim information Customer submits.

10. Term & termination

These Terms remain in effect while you use the Services. Either party may terminate for material breach not cured within a reasonable period. On termination, your right to use the Services ends; handling, return, and destruction of PHI are governed by the applicable BAA, and other Customer Data will be handled as described in the Privacy Policy and any order terms.

11. Governing law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Minnesota for disputes not otherwise subject to arbitration or agreed dispute resolution.

12. Changes

We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date, and material changes will be communicated as appropriate. Continued use of the Services after changes take effect constitutes acceptance.

13. Contact

VisitOpts
151 Silver Lake Rd, Unit 2, New Brighton, MN 55112
Email: info@visitopts.com
Phone: +1 (612) 366-0002