Support

Help for caregivers using the VisitOpts app and for agency staff using the VisitOpts console.

Caregivers (VisitOpts app)

I can't sign in

Your agency creates your account. Use the email address your agency has on file and the password they gave you or that you set from the invite email. Tap Forgot password? on the sign-in screen to get a reset link. If you still can't sign in, contact your agency first. They can resend your invite or set a temporary password.

Clock-in is blocked or says I'm too far away

Clock-in checks that you are at the client's home. Turn on Location Services for VisitOpts (Settings → VisitOpts → Location → While Using the App, with Precise Location on), step outside or near a window for a better GPS fix, and try again. If the client's address is wrong, ask your agency to correct it.

I'm offline

Clock-in and clock-out are saved on your phone and sent automatically when you're back online. Keep the app installed until they sync.

A visit time is wrong

Your agency can correct visit times in the VisitOpts console with a reason, which is required for Electronic Visit Verification. Contact your agency.

Agency staff (VisitOpts console)

Sign in at app.visitopts.com. For account, billing or technical questions, email info@visitopts.com or use the in-console support threads.

Privacy and your data

Read our Privacy Policy. To ask about or delete your data, contact your agency or email info@visitopts.com.